RingCentral RingEX
The complete AI communications platform
Stock Status: Sold Out
This item is currently out of stock and cannot be purchased.
Description
Turn everyday interactions into better customer experiences and stronger relationships with RingCentral's intelligent communications solution.
Ready to give AI communications a try? Consider these key features:
Task automation to simplify call handling, appointment scheduling, note-taking, and call routing.
Personalized interactions that adapt to customer context, preferences, and intent for more relevant conversations.
Conversational intelligence that highlights customer needs, team performance, and opportunities for improvement, enabling strategic, data-driven decisions.
Robust integrations with CRMs, contact centers, and phone systems to keep operations connected.
Comprehensive security and compliance tools that safeguard customer and business data.
RingEX includes:
Unlock powerful business intelligence with ACE
- AI Conversation Expert (ACE) analyzes calls, meetings, and messages with AI that delivers summaries, insights, and coaching.
AI Receptionist is your always-on front desk
- Answer instantly, handle FAQs, route complex inquiries, send texts, and manage scheduling around the clock with an AI agent built for your business, insights, and coaching.
Enhance everyday communications with a Personal AI Assistant
- Automate note-taking, writing, and translation so your team can free up time for meaningful work and deeper collaboration.
Technical Data
| Unlock powerful business intelligence with AI Conversation Expert (ACE) | |
|---|---|
| Core capabilities | |
| Automated call and meeting summaries | Capture, transcribe, and summarize conversations across calls, video meetings, SMS, and emails. |
| AI-powered coaching | Deliver live coaching tips to help employees offer consistent and effective experiences. |
| Customer analytics | Analyze customer calls to uncover topics of interest, competitor mentions, and product trends. |
| CRM integration | Automatically update CRM platforms like Salesforce with critical conversation insights. |
| Key benefits | |
| Save time | AI-driven note-taking and meeting summary creation free teams to focus on higher-value activities. |
| Boost team performance | Empower employees with guidance that helps them communicate with customers more effectively. |
| Drive smarter decisions | Uncover trends and patterns to continuously improve business communications strategies. |
| Use cases | |
| Sales enablement | Help sales teams develop targeted, personalized pitches based on past interactions. |
| Customer support | Transform every conversation into intelligence that pinpoints rep performance, customer sentiment, and the root causes of repeat issues. |
| Legal and compliance | Ensure accurate transcription and secure storage of sensitive conversations. |
